FAQ's

Q: 7. I am not sure which products I should use on my skin. Can you help?

Of course. You can find out your suggested skin routine here. Winona offers a wide range of product lines designed to address different skin concerns. You can choose the appropriate product series based on your specific skin issues, such as sensitivity, dryness, or redness. For example, if you have sensitive skin, you can opt for the Soothing & Hydrating series.

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

1. What are the benefits of having an account/email?

Having an account/email allows you to enjoy exclusive member benefits such as the newest product launch, discounts, points, and more. It also helps us provide you with more personalized services and product recommendations.

2. Can Winona be used by babies?

It is not recommended. Winona has a dedicated product line for babies aged 0-12. You can search for "Winona Baby" to make a purchase.

3. Does anyone else see the information that I provide on the website?

We highly value your privacy. The information you provide is only used to offer you better services and product recommendations and will not be disclosed to any third parties. We implement strict security measures to protect your personal information and ensure its safety.

4. Is your package recyclable?

Winona is committed to environmental protection. Our packaging design takes recyclability into full consideration. Most of the packaging materials are recyclable, and you can sort and recycle the packaging waste to help protect the environment together.

5. Is it safe to use your product while I'm pregnant or nursing?

Winona products are formulated with gentle ingredients, primarily developed for sensitive skin. For pregnant or nursing mothers, most products are safe to use. However, since everyone's skin condition and physical reactions vary, we recommend consulting a doctor or dermatologist before use to ensure safety.

6. Where can I buy Winona products?

Use this text to answer questions in as much detail as possible for your customers.

7. I am not sure which products I should use on my skin. Can you help?

Of course. You can find out your suggested skin routine here. Winona offers a wide range of product lines designed to address different skin concerns. You can choose the appropriate product series based on your specific skin issues, such as sensitivity, dryness, or redness. For example, if you have sensitive skin, you can opt for the Soothing & Hydrating series.